Job Title: Order Management Specialist
Location: [Insert Location]
Job Overview:
We are seeking an Order Management Specialist to enhance our customer service levels by ensuring seamless operations and coordinating with internal Supply Chain and Sales teams to implement necessary adjustments. Join a team that values impactful work for both people and the planet. Here, we invite you to be part of something greater than just a job.
Key Responsibilities:
- Influence internal teams to ensure that the Order Flow (XPAFE) aligns with customer policies.
- Manage the complete order portfolio effectively.
- Analyze key performance indicators and interpret data to diagnose root causes and propose action plans for loss reduction.
- Address issues via SAP CRM at the customer interface.
- Respond to customer inquiries regarding orders through phone and email.
- Collaborate with various departments, including GS Channel, Sales, Planning, GT, and Distribution Centers.
- Make quick decisions by critically analyzing the pros and cons of each situation.
- Prepare presentations for internal and external meetings.
- Update customer logistics scripts.
- Conduct out-of-stock analyses and distribute customer scorecards.
- Participate in regular meetings with clients and sales teams to address root cause losses.
Qualifications:
- Bachelor’s degree required.
- Proficient in Excel (intermediate to advanced level), including functions such as PivotTables, VLOOKUP, IF statements, conditional formatting, and concatenation.
- Familiarity with PowerPoint.
- Intermediate English proficiency.
- Experience in data analysis and problem-solving.
- Knowledge of continuous improvement tools.
- Familiarity with Power BI and/or other data tools is a plus.
Inclusivity at Unilever:
At Unilever, inclusion is at the heart of everything we do. We welcome applications from individuals of all backgrounds and are committed to creating an environment where everyone can thrive. All candidates will receive fair and respectful consideration, and we actively support the growth and development of each employee.
Unilever is dedicated to equity, inclusion, and diversity to drive our business results and create a better future for our diverse employees, global consumers, partners, and communities. We believe that a diverse workforce enables us to meet our growth ambitions and foster inclusion across our business. We encourage every individual to bring their ‘Whole Self’ to work, including you! If you require any support or accommodations during the application process, please let us know so we can assist you throughout your recruitment journey.
Apply Now:
Join us in making a difference. We look forward to your application!
