Job Title: E-commerce Account Manager
Job Purpose:
We are seeking an E-commerce Account Manager to drive our purpose-led innovation and champion sustainable growth within our organization. This role is essential for transforming our digital commerce operations and ensuring operational excellence that allows our brands to flourish. Join a dedicated team that believes in making a meaningful impact for both people and the planet. Here, we don’t just fill positions; we invite you to be part of something greater.
Key Responsibilities:
- Account Management: Build, negotiate, and execute Joint Business Plans (JBP) with eCommerce customers.
- Category Strategy: Identify key categories for online success through exclusive portfolios, offerings, and marketing plans.
- Collaboration: Work closely with the Digital Hub team and cross-functional departments to enhance eCommerce excellence.
- Performance Tracking: Monitor turnover growth and market share against annual forecasts.
- KPI Execution: Ensure availability, visibility (search performance), and effective eCommerce content deployment with customers.
- Data Insights: Source and analyze data to generate insights that drive actionable strategies.
- Campaign Management: Track eCommerce plans and campaign executions, ensuring alignment with promotional budgets.
- Operational Coordination: Oversee all eCommerce operations, including payment collections, credit note receipts, and purchase order follow-ups.
- Inventory Monitoring: Regularly check customer stock levels to ensure optimal availability.
- Process Optimization: Streamline tracking of targets and invoicing to achieve business objectives.
- Cross-Functional Partnership: Collaborate with all teams to meet campaign timelines and communicate updates to the marketing calendar.
- Competitive Analysis: Monitor competitors’ offers and activations across eCommerce channels.
Required Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- A minimum of 2-3 years of experience in a similar role.
Preferred Qualifications:
- Strong communication and presentation skills.
- Ability to develop and implement long-term strategies, manage P&L responsibilities, and identify new revenue streams and business models.
- Proficiency in leveraging data and insights to inform decisions, measure performance, and drive continuous improvement in digital campaigns.
- Strong analytical and critical thinking skills to assess data, market trends, and competitive landscapes.
- Excellent written and verbal communication skills for articulating complex strategies and concepts.
- High proficiency in Microsoft Excel and PowerPoint.
Diversity and Inclusion Commitment:
We are committed to equity, inclusion, and diversity in our workforce. We believe that a diverse team enhances our ability to achieve growth and fosters an inclusive environment. At Unilever, we encourage every individual to bring their “whole self” to work. If you require any support or accommodations during the application process, please let us know so we can assist you throughout your recruitment journey.
Join us in creating a better future every day!
